22^nd March 2020
Dear Valued Customers,

I write this message to all of you at a time in which the entire country and world is facing a pandemic of great proportion. I firstly pray for the safety of all of you and your families from the effects of the Covid-19 virus. As a nation, Sri Lanka has taken many timely measures to combat this challenge and it is our duty as responsible citizens and business entities to support these measures with strict discipline and adherence.

Your health, safety and wellbeing will be the highest priority for us.

Some highlights of actions we have already initiated are as follows

• We have facilitated secure work-from home capability for staff members of all key functions, so that we optimize our ability to serve you despite the challenging circumstances while ensuring safety and security of our staff members.
• As part of our contingency planning and foreseeing the restricted Branch Hours, we have communicated via multiple mediums of the availability of our Digital Channels such as Internet Banking, Mobile Banking, Doorstep Banking Services, Cash Deposit Machines at Branches and Self Banking Centers, ATMs and Pay&Go kiosks, will all come together in meeting your day to day transactional needs, further facilitated by SMS Alerts and E-Statements. We are regularly disinfecting and cleaning all bank premises and equipping them with sanitizers to facilitate strong hygiene and safety standards. However we urge you to avoid visiting the branches unless it’s critically important.
• We have also enabled Convenient Digital Channel Onboarding for customers who have not yet registered for such services, free of charge, through our Contact Center, minimizing the need for branch visits, while taking all necessary security precautions.
• We would also request our valued customers to be extra cautious as Cyber Criminals are actively targeting this panic situation. Please be aware of phishing emails and be rest assured that the Bank will never request for usernames and passwords via email.
• We also provided a Salary advance up to Rs 25,000 to our regular salary crediting customers completely free of charge, to help them face the challenges of this critical juncture.

We would like to re-assure to all our loyal customers that Amana Bank will stand by you and do everything possible to ensure your safety and wellbeing in the face of this calamity. We believe in the unique approach of People Friendly Banking and will do our best to deliver the benefits of such approach to all Sri Lankans.

I would like to thank the Government of Sri Lanka, Central Bank of Sri Lanka, Health Authorities and the Sri Lanka Bankers Association along with all other authorities for their guidance and direction.

We will continue to work hard to serve you in the best way possible and also welcome your thoughts, suggestions and feedback.

After all, we are ‘Your Bank’.

With unified discipline and pure thoughts of caring for humanity, I am sure that we will all get through this as a Nation. Let’s do our part to the best of our ability and good things are bound to follow.

God willing, we will get through this soon.

Mohamed Azmeer
Chief Executive Officer
Amana Bank PLC

Our Main Branch in Colombo 3 will be open for business every weekday from 8.30am to 10.30am for essential banking transactions including our Gold Safekeeping Facility services.

All other Branches in curfew lifted areas will also be open for business on weekdays from 8.30am to 10.30am.

The Bank is also aptly geared to facilitate International Trade Service transactions with regard to import of essential and other goods approved by the government.

The banking hours are subject to change based on government instructions and curfew hours.

Dear Customer,
Due to the prevailing situation and based on the direction of the Government and the guidelines of the Central Bank of Sri Lanka we wish to offer relief on your financing facilities through a moratorium.

• if your are an individual customers please apply via bit.ly/AmanaBankMoratorium
• If you are a business entity please refer your request to your Relationship Manager or Branch Manager.

Alternatively you may also apply via email to [email protected]

All requests have to be submitted on or before 30 April 2020.

Due to the prevailing situation and based on the direction of the Government and the guidelines of the Central Bank of Sri Lanka, we wish to offer a grace period on all Gold facilities due for settlements as at 25.03.2020. Thereby such facility settlements may extend up to 30.09.2020.

We have credited your pension for the month of April to your account.

You can withdraw your funds by visiting any of our ATMs at our Branches or Self Banking Centres as well as from over 4,500 LankaPay connected other Bank ATMs.

You may also visit your nearest branch on 2^nd, 3^rd and 6^th April 2020 between 8.30am to 10.30am to withdraw funds.

For any alternative arrangements to withdraw cash please call us on 011 7 756 756

We kindly request our valued customers to extend their support in adhering to the following precautions for their safety.

• Visit the Branch only for your urgent financial requirements. Alternatively we encourage you to use our digital channels such as Internet & Mobile Banking and Self Banking Centers.
• Customers to wear appropriate face masks when visiting the Bank..
• Maintain at least a 1 meter distance between customers staying in queue at teller counters, ATMs and CDMs.
• At a given time only a limited number of customers will be served
• Recommend to bring your own pen
• Utilize the sanitizes provided at the branch premises

Thank you for your cooperation