We wish to inform the public, that based on information that a staff member from Colombo working in our Main Branch, Colombo 3 has been exposed to a Covid-19 patient within his family, we took precautionary measures to close the Main Branch for business from 2 November 2020 in line with advise from health authorities. Having undergone a PCR test, the results have now confirmed that the said staff member is Covid-19 positive.
In line with advise from health authorities, the branch staff members who were in close contact with the affected staff were subjected to PCR tests as a precautionary measure, and the test results have come out Negative confirming that they are safe. Nevertheless these staff members and other staff who were present in the branch have been instructed to be under self-quarantine.
Based on the clearance of health authorities, the Bank’s Main Branch, Colombo 3 will be re-opened on 9 November 2020, with a different group of staff being deployed to serve customers, and the premises being disinfected and sanitized.
The Bank wishes to re-assure that the safety and wellbeing of our customers and employees continues to remain the Bank’s highest priority and the Bank continues to maintain strict adherence to Ministry of Health directives and guidelines in implementing Covid-19 safety protocols.
Alternatively we encourage customers to use our digital channels such as Internet & Mobile Banking and Self Banking Centres for their banking transactions.
The banking hours are subject to change based on government instructions and curfew hours.
Due to limited operations of the Postal Department in view of the Covid-19 pandemic, there will be a delay in receiving your periodical bank statements.
To ensure timely receipt of your Bank statements we encourage our customers to register for our E-statements facility.
We kindly request our valued customers to extend their support in adhering to the following precautions for their safety.
Thank you for your cooperation