We wish to inform the public, that based on information that a staff member from Colombo working in our Main Branch, Colombo 3 has been exposed to a Covid-19 patient within his family, we took precautionary measures to close the Main Branch for business from 2 November 2020 in line with advise from health authorities. Having undergone a PCR test, the results have now confirmed that the said staff member is Covid-19 positive.

In line with advise from health authorities, the branch staff members who were in close contact with the affected staff were subjected to PCR tests as a precautionary measure, and the test results have come out Negative confirming that they are safe. Nevertheless these staff members and other staff who were present in the branch have been instructed to be under self-quarantine.

Based on the clearance of health authorities, the Bank’s Main Branch, Colombo 3 will be re-opened on 9 November 2020, with a different group of staff being deployed to serve customers, and the premises being disinfected and sanitized.

The Bank wishes to re-assure that the safety and wellbeing of our customers and employees continues to remain the Bank’s highest priority and the Bank continues to maintain strict adherence to Ministry of Health directives and guidelines in implementing Covid-19 safety protocols.

In line with the directions and guidelines of the Central Bank of Sri Lanka, and recognizing the challenges faced by businesses and individuals due to the second wave of Covid-19, we wish to offer relief on your financing facilities through a Special Relief Moratorium.

Please complete the annexure below based on your facility type and send same via email to your Branch Manager or Relationship Manager along with proof on Income loss / job loss due to the outbreak of Covid-19.

• Covid-19 Moratorium Customer Request Form

 
(Click here to view the Branch Managers and Relationship Mangers Contact details)

Note :  If your request is approved, you will not be required to pay any installments during the approved moratorium period. However all such unpaid installments in total will be converted in to a separate facility with an additional profit mark up, where repayment of it will have to commence from the end of the moratorium period up to an agreed period of time. This new installment will be in addition to your normal installment which will also fall due from the end of the moratorium period. A nominal processing charge will apply in the case of all approved moratoriums, which will be communicated to you in due course.

All requests have to be submitted on or before 30 November 2020

Our Branches will be opened for business on Weekdays for essential banking transactions as follows.

9.00 am to 3.00 pm

The following Branches in declared isolated area will remain Closed.

• Pettah
• Old Moor Street
• Dematagoda
• Negombo

Alternatively we encourage customers to use our digital channels such as Internet & Mobile Banking and Self Banking Centres for their banking transactions.

The banking hours are subject to change based on government instructions and curfew hours.

 

Due to limited operations of the Postal Department in view of the Covid-19 pandemic, there will be a delay in receiving your periodical bank statements.

To ensure timely receipt of your Bank statements we encourage our customers to register for our E-statements facility.

To conveniently sign-up for E-statements visit www.amanabank.lk/register-for-e-statement.html or your nearest branch or call us on 0 11 7 756 756.

We kindly request our valued customers to extend their support in adhering to the following precautions for their safety.

• Visit the Branch only for your urgent financial requirements. Alternatively we encourage you to use our digital channels such as Internet & Mobile Banking and Self Banking Centers.
• Customers to wear appropriate face masks when visiting the Bank..
• Maintain at least a 1 meter distance between customers staying in queue at teller counters, ATMs and CDMs.
• At a given time only a limited number of customers will be served
• Recommend to bring your own pen
• Utilize the sanitizes provided at the branch premises

Thank you for your cooperation