Really good to say way of handle the call by her is really fantastic and also I've called to block my card and she have done that in good manner and also she haven't shown that it will get more time as other agents show off and also good manner of handling the calls keep that as very good talent as for future as well...
I would like to sincerely appreciate Mr. Ilham of Amana Bank's Kuliyapitiya Branch for his excellent customer service. He is always professional, friendly, and willing to go the extra mile to assist customers. His prompt support, positive attitude, and dedication make every banking experience smooth and pleasant. Thank you for your outstanding service. Highly recommended!
I had an excellent experience with Amana Bank's Anuradhapura Branch. Mr. Basith provided outstanding customer service with professionalism, dedication, and genuine care. Even while on personal leave, he went the extra mile to ensure my urgent business facility was completed on time. His commitment and customer-first attitude truly impressed me. I highly recommend Amana Bank for their exceptional service.
This exam is very usefull for every students. Thank you
Well keep it up
Hats off to Miss. Hafsa who did troubleshoot the issue I was facing with online banking app, and quick enough to resolve it successfully. She patiently acknowledge my case, and professionally delivered the service. Thanks for that and keep up the good work !!
I have got more ideas from your Islamic banking facilities.Alhamdulliah
I am highly satisfied with the assistance Miss Haleema provided and greatly appreciate the efficiency and courtesy with which she handled my concern. Her excellent customer service made the entire experience smooth and pleasant.
It took almost more than 15 minutes to wait for the call to connect with an assistant. Apart from that, Miss. Haleema gave a clear and solid solution and responded in a friendly manner.
I had an issue with my app and Mr. Dilukshan from your support team resolved it within minutes. He was polite, patient, and actually listened to my concern. Got a clear answer fast 👍 If I could give more than 5 stars, I would. Highly appreciate Mr. Dilukshan’s help!
Special thanks to Miss. Haleema Shout to Miss. Haleema in customer service 🫡. She handled my app issue so quickly and made me feel heard. Polite, patient, and super clear with her answers. You’re lucky to have her on your team.
A special word of appreciation to Ifaad Azeez, my Relationship Manager at Amana Bank Prestige Banking. He went out of his way to handle my request with exceptional speed and efficiency. This has always been his hallmark - professional, responsive, and genuinely customer-focused. My sincere compliments also to the entire Prestige Banking team, ably led by Soofy Saheed, for consistently delivering excellent service. Keep up the great work!
A very good polite n swift service by Ms. Haleema. She not only assisted but provided all info I needed very professionally. She had all information at her fingertips. Mashallah all the best.
She was very helpful polite and friendly
Got a good help from her.
Assist simply and clear . good job brother🫡
Great explanation thank u
Great service... Details which I needed provided very patiently and clearly very helpful Thanks Alot
Excellent and kindly assisted.
Called the hotline regarding an issue with the online banking app. Haleema was swift in understanding the problem and offered her assistance very well. Amana bank customer service hasn't failed me so far
Kind and polite
Well assisted. Keep it up 💪🏼
I would like to express my sincere appreciation to Zainab Zayan from Amana eBanking for her wonderful service. Thank you for handling my request with great care, professionalism, and attention to detail. Your support is truly appreciated.
Azhar was very professional and curtious. Assisted politely to resolve issue.
. The service. Is very, very good.
The service was timely and accurate, However if I were to suggest a way to improve, it would be by being more humanly emotionalistic rather than work programmed. Overall it was an 8/10
Great customer service with prompt responses, professionalism, and genuine care for customers. Thank you Mr Fiyaz.
Good communication, very helpful
Good service
She gave a simple solution and saved the time too.
Quick reply and friendly
My online banking was inactive and Thushagaran was assisting to reset the log in credentials. After repeated attempts I wasnt able to get through, but Thushagaran had followed up properly and help me to resolve.
I had an issue with my Online banking and reached out to Miss Haleema via the customer care call and She really handled things smoothly and ensured to provide me a humble and timely service. I wish there are more people like her taken into the customer care dept..
Very good work
Thank you very much for your excellent support and assistance in helping me complete my requirement quickly. I truly appreciate your prompt response. Thank you again for your outstanding service."
Excellent service from my Relationship Manager. Professional, responsive, and always willing to go the extra mile. Their dedication and customer-focused approach have made banking in Amana a truly pleasant experience. Thank you for your outstanding support.
The call was prompt and Atheeb happened to be efficient and cordial throughout the process! Appreciate a well versed approach always!! Thankoo
A very good customer call centre. I was provided with the necessary details, equipped me with all the possible ways. And quick response
Haleema was Professionally handling customer Thanks
He is active in his work and handles calls quickly.
It was really such a great service...I really appreciate her help and support on sorting out my issue. Thank You so much.
I had a very late night phone call with Yohan regarding internet. He stayed very patiently and solved the issue gracefully. He has great communication and explanatory skills. Thanks for the great service
I appreciate your services 👍
Great explanation
I am really happy to say that the service provided by Amana call centre really worthful. Mohamed Ameer
Good Explanation
Very good work
Very happy with the customer service. Fiyaz was very helpful and guided me correctly on the steps needed to resolve my issue. He was professional and supportive throughout the conversation. Thank you for the excellent service.
Every time I call Amana Bank hotline, Ms. Haleema assists me with such care and clear guidance. She is truly an asset to the bank. Deeply appreciate her! ⭐⭐⭐⭐⭐
I would like to express my sincere appreciation to Miss Zulfa for her excellent customer service. She was professional, attentive, and on point throughout the entire process. Thank you for your assistance and outstanding support.
Explained well, You provided a satisfactory service.
Miss.Hajara was really helpful. She helped me contact there Procurement Department Team member. I truly appreciate her support.
I would like to share my feedback regarding the service Miss K Rifna provided. I was very impressed with her professionalism, efficiency, and the helpful manner in which she handled my request. She made the entire process very patient and kindly. Thank you for your excellent assistance and for your dedication to providing such great customer service. Keep up the fantastic work!
I had a very positive experience with the Amana Bank Customer Solutions Centre. Miss Shayila was extremely helpful, knowledgeable, and professional in handling my request. She provided clear guidance, answered all my questions patiently, and made sure I fully understood the information provided. Her excellent communication skills and customer-focused approach reflect the high standards of Amana Bank. I sincerely appreciate her support and thank her for making my banking experience a pleasant one.
VERY GOOD CUSTOMER SERVICE BY MRS ZAINAB FAIROOZ
I would like to express my appreciation for Amna Saleem, my Relationship Manager. She is always professional, responsive, and helpful in handling my banking needs. Her prompt support and positive attitude make every interaction smooth and pleasant. Thank you, Amna, for your excellent service and dedication.
Miss. Zaini was very patient and calm and answered all my questions responsibly. And the answer was clear. I was very satisfied with her service. 🥰
Excellent customer service by Mr. Azher. He was professional and extremely helpful in addressing my inquiry. provided clear explanations. Truly appreciate his excellent customer service.
Hajara was so nice and very quick at work. And she helped me to solve my issue so fast.
Miss Hafsa was very professional and kind. She is very helpful and guided me throughout every step of getting back online banking activated. Whenever I visit the branch, the entire ladies section is very kind and helpful. Keep up the good work and continue to serving with kindness. Allah bless you.
Amna was very helpful and quick to respond. She helped me sort out my issue promptly and professionally. I greatly appreciate her timely support and response.
Ms. Haleema is excellent customer service. Very friendly and quick support. Highly recommended Bank
I reactivated my Amana account and wanted to know about my debit card. This agent handle the call well and helped me resolve my issues. He was calm until I fully understood everything. Great job.
I was surprised to receive such assistance from the Bank I have never met such a willing person to help a customer. It was genuine useful assistance at the required time. She went out of the way to speak to my son in the UK and explain the process. I hope the Bank will note her efficiency
Excellent customer service. Miss. Zainab Fairooz was courteous, professional, and extremely helpful in addressing my inquiry. provided clear explanations. truly appreciate her excellent customer service and dedication. Thank you, Amana Bank, for maintaining such high service standards
Mr. Adil provided excellent customer service and handled my request professionally. He was very helpful and resolved my issue within 24 hours. I am very satisfied with the support I received and appreciate his dedication and efficiency. Thank you, Mr. Adil and Amana Bank, for the excellent service.
Amazing service from start to finish.
Very happy with the customer service. Very helpful all the time.
"Outstanding customer service with prompt responses, professionalism, and genuine care for customers. A reliable team that values long-term relationships and customer satisfaction. Highly recommended."
I am very pleased with this ladies service. She was very nice and polite and and answered all my questions and was very patient with me. I really am very satisfied with this Amana representive and the service i was given. Thank you Elham
I would like to thank Miss HALEEMA she spoke politely and guided me well Thanks alot
Haleema was so supportive and helped me in two different issues successfully, i wish all your customer care agents are trained well like her
I recently opened a USD account with Amana Bank and would like to thank Mr. Zimam from the Katugastota Branch and Ms. Afraa from the Digital Banking Team for their excellent support. Mr. Zimam connected me with the right team, and Ms. Afraa guided me professionally throughout the entire account opening process. Their dedication, patience, and outstanding customer service made the experience smooth and hassle-free. Thank you, Amana Bank, for having such helpful staff.
