• Reviews and Feedbacks

Customer Reviews

Overall Rating

0
    (Based on 0 reviews)
    • Fazal

      Customer Solution Centre/Call Centre - Zainab Fairooz

      Good Service. Clearly communicated and provided relavant information.

    • Adeeb Siddique

      Customer Solution Centre/Call Centre - Zulfah Zulfikar

      I would like to commend the agent who assisted me with my account opening. The entire process was completed online, and they handled every step with exceptional patience, clarity, and professionalism. Whenever I ran into a hurdle, they stayed calm, explained things thoroughly, and guided me through until it was resolved. Their support and understanding made the whole experience feel seamless. I truly appreciate their dedication and would be happy to see this level of service recognized.

    • Nisaa

      Customer Solution Centre/Call Centre - Mr.Saad

      Mr.Saad was today my cus care assistant for kind of card center trouble shoot he handle is so carefully and patently also provided a plenty of details without hassitate . With good manners I wish wish him good luck

    • Rifad

      Customer Solution Centre/Call Centre - Ms. Hajara

      Excellent service from Amana Bank . Such a good privilege to have Miss Hajara— exceptionally polite, professional, helpful, and very courteous. Truly Outstanding. Keep it up.

    • Aslam

      Customer Solution Centre/Call Centre - Mr Atheeb

      Very professional

    • M.H. F Afra

      The Financial Literacy Program conducted by Amana Bank was a very informative and valuable experience. It helped me improve my understanding of financial literacy and provided useful knowledge that I can apply in my daily life. The session was engaging, clear, and beneficial. Thank you to Amana Bank for organizing this wonderful program.

    • UMAR

      Branch - Dehiwala

      We’ve had a great experience with the branch, with our day to day banking activities and LC openings being handled smoothly, and promptly. The team has been helpful in meeting our business banking needs. While there is always room for improvement in certain areas of service delivery, we appreciate the overall support and look forward to a continued and successful banking relationship.

    • Shafrin Saheed

      Customer Solution Centre/Call Centre - Ms. Shayila

      It was a smooth and professional conversation with Ms. Shayila, and it was really clear she has the complete knowledge to guide the customers regarding their inquiries. Patient, knowledgeable, and professionally sound person who made my experience hassle free. Thank you.

    • Sirqj

      Relationship Manager's Name - Mr.Saad

      Excellent service provided

    • Shahan Shahan

      Please account open I am phone

    • Abdulla Ifthikar

      Customer Solution Centre/Call Centre - Aaminah Abdullah

      Pretty straightforward and was helpful

    • Sharmila Rihan

      Customer Solution Centre/Call Centre - Dont k now

      I have been trying for a week .yesterday i sent watsapp too still no solution .also they take long hours holding the customer

    • Mohamed Sadikeen Mohamed Ashik

      Customer Solution Centre/Call Centre - Hafsa

      Excellent customer service

    • Imadh

      Customer Solution Centre/Call Centre - Afra Anisdeen

      Afra was very helpful with the digital account opening, from beginning to the end. She was precise and clear about every details. Thank you for the service

    • Mohamed Azaly

      Customer Solution Centre/Call Centre - Aaminah Abdullah

      Very happy with the service

    • Amaan Aslam

      Customer Solution Centre/Call Centre - Zulfah Zulfikar

      I’m extremely satisfied with Amana Bank’s service. I applied to open an account online, and the process was smooth and quick. Special thanks to Ms. Zulfah Zulfikar for her patience, kindness, and excellent guidance throughout the process. She made everything easy and convenient for me. I truly appreciate her outstanding customer service and am glad to be a customer of Amana Bank.

    • Shamil

      Customer Solution Centre/Call Centre - Aaminah

      Great customer service...Excellent communication and clear explanation

    • Ismalebbai mohamed imthiyas

      Customer Solution Centre/Call Centre - Miss. Afra

      I had a good experience with Amana Bank’s customer service. The staff were helpful, polite, and willing to clarify my questions. They provided the information I needed and guided me through the account opening process. Thank you for your support and assistance.

    • Mohamed Azwan

      Customer Solution Centre/Call Centre - Mr. Bilal

      Good communication skill with Mr Bilal very helpfull and friendly helping thankyou.....

    • Mohammed Akeel

      Customer Solution Centre/Call Centre - Sweet person

      Very very good , sweet Friendly staff and quick support. for sweet and friendly and trustworthy banking. Happy with Aamna bank call service ❤️

    • Fahim Ahamed

      Customer Solution Centre/Call Centre - Girl

      Best customer service and ask questions best need his best

    • Khan

      Customer Solution Centre/Call Centre - MS Zainab Fairooz

      Superb service / Service satisfied Keep it up

    • Mohamed Azan

      Customer Solution Centre/Call Centre - Afra Anisdeen

      I would like to express my heartfelt appreciation to Afra Anisdeen for making my IIA account opening experience at Amana Bank such a smooth and pleasant one. Afra was incredibly helpful, patient, and supportive throughout the process. I truly appreciated the way Afra guided me through each step, answered my questions, and made sure everything was handled with care and professionalism. Thank You!

    • Road Max PVT LTD

      Branch - Dehiwala

      Responsive and error free service for the past 3 years. Thanks to the Branch Manager Mr Irshad and Ms Mishka for handling everything regarding to our business.

    • Muaadh Nalir

      Customer Solution Centre/Call Centre - Atheeb

      Atheeb and the digital banking team was really helpful, I made an incorrect transaction and wanted to get hold of Amanda Customer Service and the digital banking department, but was unable to the wait time was high, left a Voice message and got a call after 60 mins, and withing 40 hours everything was sorted. Thank you so much for helping me out on an accidental transaction I made. I was under the impression it would take at least a week by the time I get the issue resolved but impressed by the turn around time.

    • Imran

      Customer Solution Centre/Call Centre - Aaminah

      Good listener and was able to respond to the queries effectively

    • M N M Azeer

      Customer Solution Centre/Call Centre - Miss Zulfa

      I was surprised to receive such assistance from the Bank I have never met such a willing person to help a customer. It was genuine useful assistance at the required time. She went out of the way to speak to my son in the UK and explain the process. I hope the Bank will note her efficiency

    • Ahamed Hamees

      I opened an IIA account with Amana Bank in Sri Lanka while living in the UAE, and Ms. Zulfah made the whole process far easier than I expected. Doing this remotely can be stressful, but she explained every requirement clearly, told me exactly which documents I needed, and answered my questions patiently. She followed up promptly and kept me updated at each stage, so I never felt left in the dark despite the distance. She is professional, knowledgeable and genuinely helpful. Thank you, Zulfah!

    • Salahudeen Sabry Mohamed

      Excellent service from Zulfah Zulfikar. Really appreciated. Thank you

    • Fathima Sabeeha Mohammed Azmi

      Amna was very helpful and quick to respond. She helped me sort out my issue promptly and professionally. I greatly appreciate her timely support and response.

    • Huzair Z A M

      Hasir Shafin is an efficient kind hearted Relationship Manager who is always available to fulfill your request & requirement @ Amana Bank Prestige.

    • Fadhila Fairoze

      I had a great experience working with Amna. She initially reached out to me from the Vantage Banking unit, but when I asked about moving to Prestige Banking, she was incredibly helpful throughout the entire process. She made the account activation quick and straightforward, explained everything clearly, and was always prompt in responding to any questions I had. Everything was handled very efficiently, and the whole experience was smooth from start to finish. Really appreciate her professionalism, responsiveness, and willingness to help.

    • Irshad Halaldeen

      A special word of appreciation to Ifaad Azeez, my Relationship Manager at Amana Bank Prestige Banking. He went out of his way to handle my request with exceptional speed and efficiency. This has always been his hallmark - professional, responsive, and genuinely customer-focused.My sincere compliments also to the entire Prestige Banking team, ably led by Soofy Saheed, for consistently delivering excellent service. Keep up the great work!

    • Dr Mohamed Majeed

      Sending our daughter for higher education abroad was the the most challenging experience for us. With profound gratitude, we thank Mr. Soofy Suhood, Head of Prestige Branch, Amana Bank. Your expert and meticulous guidance made our daughter’s journey for overseas higher education a reality. Jazakallah Khair for your unwavering support and care.

    • F T R Farouk

      My experience with my Relationship Manager, Amna Saleem, has been exceptional. Her professionalism, responsiveness, and prompt delivery of service have made my banking experience seamless and genuinely rewarding. She is always pleasant to deal with and consistently goes above and beyond to assist whenever needed. I look forward to continuing to work with her.

    • Sajid

      Customer Solution Centre/Call Centre - Bilal

      Excellent customer service by Mr. Bilal. Gave solution to resolve the issue. Checked on if I have any further issues and immediately resolved the issue that I was having for a long time.

    • MOHAMED ARKAM

      Customer Solution Centre/Call Centre - YOHAN

      Good service and very kind

    • Mohamed Rifath

      Customer Solution Centre/Call Centre - Mr. Bilal

      I would like to take a moment to express my gratitude and appreciation for Mr. Bilal's exceptional customer service. His helpfulness and the accurate information he provided made a significant difference in my experience. It's refreshing to encounter someone so dedicated and knowledgeable in their role. Thank you for fostering such a positive customer service environment. Mr. Bilal is truly an asset to your team.

    • Ibrahim Gani Ismail

      Customer Solution Centre/Call Centre - Faseeha Fazmi

      Very good service. Friendly staff and quick support. Highly recommended for anyone looking for friendly and trustworthy banking. Happy with Aamna bank service ❤️

    • Mrs Afzal

      Customer Solution Centre/Call Centre - Ms Aaminah

      Thanking Ms Aaminah for support via the customer hotline in upgrading my debit card.. very efficient and respectful assistant she was.. Thank you Ms Aaminah

    • Nasheetha Ismath

      Customer Solution Centre/Call Centre - Zainab zayan

      I would like to sincerely appreciate and thank the agent for the excellent service and prompt assistance provided with my request I truly appreciate for handling my request as a top priority and processed it quickly . Your efficiency, professionalism, and willingness to assist made the entire process very smooth and convenient for me. I am extremely satisfied with the service I received and grateful for the effort the agent put into completing my request so quickly. Thank you ones again!

    • Mohamed Farook

      Customer Solution Centre/Call Centre - Haleema

      Good Service of Sister Haleema, I was angry on Amana Bank’s Laziness on CDM Machine. @thihariya But small Request on Changing the Machine in Our area. This is not First time. But She Handle me very peacefully. Thank you sister ❤️

    • Nashaath

      Customer Solution Centre/Call Centre - Ms Shayila

      I would like to sincerely thank Ms. Shayila for her excellent assistance today. I had an urgent card transaction that I needed to complete, and she was extremely helpful and efficient in resolving the issue and ensuring that I could proceed with the payment without further delay. Thank you, Ms. Shayila, for your outstanding customer service. Appreciate the prompt support especially given the urgency of the situation.

    • Nathvi

      Branch - Nintavur

      Support ting app open

    • Saroth

      Customer Solution Centre/Call Centre - Zainab fairooz

      First, Amana Bank Ripple is performing very well at the moment; no need to worry. Next, their call center operates clearly, quickly, and accurately, and their way of approaching customers is both easy and convenient. Furthermore, they work very efficiently without wasting time. I thanked them for the good experience and put everything together in a pleasant way.

    • M. S. Zaina

      Thank you for providing such a valuable and well-organized learning experience. The program was concise, highly practical and thoroughly engaging from start to finish. I truly appreciate Amana Bank's commitment to promoting financial knowledge across the community. It was a great use of time and I look forward to participating in similar programs in the future

    • Amna Rifaz

      Customer Solution Centre/Call Centre - Aamina

      Aamina was very pleasant to speak to, I called regarding a sponsorship request, and she helped me to contact the relevant individuals.

    • Ashhab Ameer

      Customer Solution Centre/Call Centre - Zainab Fairoos

      I would like to appreciate the service provided by Ms. Zainab Fairoos at a very nessasary moment regarding a incoming cheque in to my account & the cut off time was almost over when I had the funds in my hand but she helped me to connect to the right department to sort it out & cheque went through without returning because of Ms. Zainab Fairoos involment to help me out at that time was so precious to me because it was a very important clients cheque which shouldn't get returned by any chance.

    • Rahma Riswan

      Thank you so much. Its very helpful

    • Mohamed Badurdeen Fathima Aathika

      I really enjoyed this Financial Literacy Program. It helped me learn more about Islamic banking, savings, and different financial services. The videos were simple and easy to understand. Thank you to Amana Bank for organizing this useful program.

    • Najla

      Customer Solution Centre/Call Centre - Mr. Hamthi

      ⭐️⭐️⭐️⭐️⭐️ I had a very good experience with Amana Bank, especially with Mr. Hamthi. He was very helpful, friendly, and professional throughout the process. He explained everything clearly and responded to my questions patiently. I really appreciate his excellent customer service and support. Thank you, Mr. Hamthi and Amana Bank! 🌟

    • Shafiya

      Customer Solution Centre/Call Centre - Ms.hafsa

      I recently had the pleasure of speaking with Ms. Hafsa from the customer service team. She was incredibly helpful, patient, and answered all of my questions thoroughly. Her kind and respectful demeanor made the entire interaction smooth, and I am extremely satisfied with the outstanding support she provided.

    • Jaseel

      Customer Solution Centre/Call Centre - Hamid

      Very effective and quick response

    • Roshni Sonanthra Barnes

      Customer Solution Centre/Call Centre - Not sure. I think it was Haleema

      Excellent service. Very polite, efficient, pleasant and helpful. Please don't publish my testimonial on social media. Inform her boss instead and give her a salary raise and promotion and let her train new staff.

    • Dinesh

      Branch - Negombo

      V Good service

    • Abdulla Haja

      Customer Solution Centre/Call Centre - saad

      yes he gave me the solution, good service keep it up

    • KALIDEEN MOHAMED ISMATH

      Customer Solution Centre/Call Centre - Zulfah Zulfikar

      I would like to express my sincere appreciation for the excellent service provided by Ms. Zulfah Zulfikar from the Digital Onboarding Unit. She acted promptly, professionally, and provided clear and informative guidance throughout the digital account opening process. Her support made the experience smooth and hassle-free. I truly appreciate her dedication and outstanding customer service.

    • Abdullah

      Customer Solution Centre/Call Centre - Aaminah

      Aaminah was very kind and so helpful. She was giving me all the answers I need. I would give 5 stars to aaminah

    • S.A.Sahany

      Customer Solution Centre/Call Centre - Miss. Hajara

      Feedback: “I am very satisfied with the service provided by Amana Bank. Miss Hajara was very helpful, polite, and professional. She understood my concern and assisted me effectively. I really appreciate her excellent customer service and support. Thank you, Amana Bank, for your great service.”

    • Mrs.Fazly

      Customer Solution Centre/Call Centre - Rumman

      My sincere appreciation for the outstanding service provided by Mr. Rumman. He recently assisted me with setting up my Hajj account. Since I was in Botswana, the entire process was handled remotely and couldn't have been more convenient. Throughout the process, he was exceptionally professional, patient, and proactive in following up on my application to ensure everything was handled smoothly. Preparing for Hajj is a significant personal milestone, and his guidance, clear communication, and dedicated support made the entire setup seamless and stress-free.

    • Razeen Abdeen

      Customer Solution Centre/Call Centre - Raihana Hisham

      Raihana responded promptly to my query and provided the correct information, which cleared my doubts and confusion

    • Mohamed Ashar

      Customer Solution Centre/Call Centre - Rumman

      Mr. Rumman is very helpful, professional, and supportive. Even though I was abroad, he made every effort to open my bank account quickly and smoothly. I could contact him anytime through WhatsApp, and he was always responsive and helpful. I really appreciate Mr. Rumman’s excellent service and dedication.

    • Ishran Nijam

      Customer Solution Centre/Call Centre - Rumman

      Mr. Rumman contacted me regarding online onboarding process and he made sure that the process was smooth. Once the required documents were submitted, he checked everything, responded promptly and did the arrangements efficiently to do the identity verification. The entire process was completed within the same day. I sincerely appreciate his professionalism, efficiency, and excellent customer service.

    • Shafi Ahmed

      Customer Solution Centre/Call Centre - MR.Azher

      Excellent service

    • Ms Hafsa Kabeer

      We Had Great session and we got to know lot of things about financial Literacy . Thank you.

    • Mohamed Fawaz

      Branch - Akurana

      Great experience at the Akurana branch. The staff is polite and the non-interest banking model really gives me peace of mind.

    • Ms MHF Naasiha

      The program and the Google quize is very useful to get a good knowledge about the financial literacy Thank you very much"

    • Ms I.D.R.D.B Rupasinghe

      I am genuinely interested in learning more about Islamic banking and would appreciate it if you could conduct further awareness or educational programs on the subject.

    • Ms M.Y.FATHIMA FARWIN

      Well designed program and the YouTube videos. More people should connect through this Islamic banking system. People has the lack knowledge in the Islamic banking sector. More workshops and program should reach rural areas.

    • Rishfa Banu

      Customer Solution Centre/Call Centre - Mr Azher

      I had an excellent experience opening my Hajj account with the help of Mr Azher. Since I was abroad, the entire process was done online, and it couldn't have been more convenient. He clarified all of my questions, guided me through every step, and made the process feel effortless. His prompt responses, positive attitude made the entire experience completely stress-free. Thank you, Mr. Azher, for your outstanding service and for making the process so easy despite the distance. I highly recommend his service to anyone looking for reliable, efficient, and friendly assistance.

    • Inthikaf Farook Mohamed

      Customer Solution Centre/Call Centre - Mr. Azhar

      Thank you very much for the outstanding service. He done a very good job and made all the accounts opening process so easy .

    • Fathima Raiza Farwin

      Customer Solution Centre/Call Centre - Azher

      Mr. Azher contacted me regarding online onboarding process and he made sure that the process was smooth. Once the required documents were submitted, he checked everything, responded promptly and did the arrangements efficiently to do the identity verification. The entire process was completed within the same day. I sincerely appreciate his professionalism, efficiency, and excellent customer service.

    • Mr THUWAN FAROON FATHIMA FARHA

      It was really helpful to learn new information about banking & its operations with knowledge about interest & non interest banks.

    • Ms AYESHA MUSTHAFIYA

      This financial literacy program was very useful and informative. The test helped me clearly understand banking and financial discipline practices. I would like such training programs to be continued regularly. Thank you so much

    • Ms G.THANUJA

      The program was informative, engaging, and a great resource for us as a university students looking to enhance our financial knowledge and make better financial decisions.

    • Ms Riswan Reema

      This very useful to me because I got the best knowledge about islamic banking system

    • Ms Riswan Reema

      This very useful to me because I got the best knowledge about islamic banking system

    • Ms Noorul Buhary

      Customer Solution Centre/Call Centre - Rumman

      I had a great experience with Amana Bank’s Customer Solutions Centre. Special thanks to Mr. Rumman & Maryam Hilmy for thier friendly, professional, and helpful service. They handled my queries efficiently and made the whole process smooth and easy. Highly recommended!

    • Mohamed jazeel

      Relationship Manager's Name - Mr Murad Rizvi

      "Outstanding customer service with prompt responses, professionalism, and genuine care for customers. A reliable team that values long-term relationships and customer satisfaction. Highly recommended."

    • Mr M Ilham

      Customer Solution Centre/Call Centre - Mr Raushan

      I would like to sincerely thank Mr. Raushan for his outstanding support in helping me open my Hajj Savings Account. His patience, professionalism, and dedication were truly exceptional and assisted me with great kindness and care. this experience exceeded all my expectations. The level of customer service I received was truly remarkable. May Allah (SWT) bless Mr. Raushan, his family, and the entire Amãna Bank team. He is undoubtedly a valuable asset to theorganization.

    • Buhuni

      It's a great insightful session on financial management. I learn a lot about investing and saving. Specially I had some questions about starting a startup, and finally got the answers I was searching for a long time. Thank you so much sir Muath Mubarak

    • Shannon Smith

      Relationship Manager's Name - Ashfaq imaam

      I would like to sincerely appreciate Mr. Ashfaq Imaam for his excellent support and professionalism in handling the handover of my account and card. The entire process was completed smoothly and without any hassle, thanks to his friendly approach, dedication, and efficient service. I am truly impressed with the level of service provided by Amana Bank. This experience reflects the bank’s commitment to customer satisfaction and quality service. Thank you, Mr. Ashfaq, and the Amana Bank team, for making the process so convenient and pleasant.

    • Randula Liyanage

      Opened my eyes about finance. Understood how lacking we were regarding this knowledge. Keep doing more sessions. It was really insightful! Many thanks to Mr.Muadh for giving us this amazing knowledge. Thanks again!

    • Mohamed

      Customer Solution Centre/Call Centre - Raushan amana

      Opened a bank for me overseas and was done efficiently and effectively. Handled any problems and everything perfectly and well explained guiding me through every step. The customer service was on point and really helpful.

    • NASHFATH NILAR

      Customer Solution Centre/Call Centre - Mr.Raushan

      Really appreciate your prompt response and extraordinary services towards the customer in timely manner Mr. Raushan. His commitment to resolve the issues was exemplary to other colleagues to follow.

    • Simla Sajahan

      Customer Solution Centre/Call Centre - Raushan Nawfer

      Alhamdulillah I would like to express my sincere appreciation for the outstanding service provided by Raushan from the Customer Solutions Centre at Amana Bank. We recently needed to open a Hajj Plan Account for my mother, who lives in the UK, and the process initially seemed quite complicated. After we submitted the online application, Raushan contacted us directly via WhatsApp and guided us through every step of the process.

    • Ms Raziyya Ismail

      Relationship Manager's Name - Mr Raushan

      Being abroad, I thought opening a Hajj account would be a difficult process. However, Mr. Raushan made everything smooth and hassle free. He was extremely cooperative, available for the queries any time, explained every step clearly, and truly understood our situation. The entire Amana team was also very supportive and helpful from the very beginning. I’m truly grateful for their excellent service. Feeling blessed as we begin this Hajj journey. May Allah reward everyone who helped us. Ameen.

    • Riyas Musthafa

      Relationship Manager's Name - Mr. Raushan

      Alhamdhulillah.... We had an excellent experience with our relationship Manager Mr. Raushan. Even though we (My spouse and me) are in abroad, we were able to open accounts with Amana Bank very easily and quickly with the excellent guidance and support of Mr. Raushan. We really value his dedicated services and truly appreciate his support and guidance. Wishing him success and May Almighty Allah bless him in both worlds. Aameen. Riyas Musthafa

    • KAMIL

      Relationship Manager's Name - Raushan

      Alhamdullillah, I must thankfull to allaha, to open my haj account, I have never seen a person like Raushan, what a patient he has, when ever I call from abroad he use to answer the call without any hesitation , very much helpful until open my account, my gratitude for him, I am soo happy to have amana bank account

    • Rizna Ahamed

      Relationship Manager's Name - Raushan

      MR Raushan delivered absolutely an amazing customer experience, to open up my hajj account while I live abroad Had a smooth transition, messages was replied promptly no matter what time is it in srilanka compared to UK time Welldone Jazakallah khair

    • Rislan

      Customer Solution Centre/Call Centre - Zainab

      I felt the convenience of overseas banking. Compare to old days, World class experience from Amana Bank.

    • Atheek Anzar

      Customer Solution Centre/Call Centre - Aaminah

      Very patiently she listened to the concerns, and then offer me the solution very clearly. Love the customer service which was offered by her. Thank you!

    • Rihan Jameel

      Relationship Manager's Name - Murad Khan

      I wanted to share my heartfelt thanks with the Amana Team, and especially Murad, for their incredible customer service—both in general and specifically during our recent trip to Sri Lanka. We had some very demanding banking needs in a short period, and Murad went the extra mile to make sure everything was taken care of. He truly exemplifies what excellent customer service is all abou

    • Shahmy Farook

      Relationship Manager's Name - Murad Rizvi Khan

      This is to send my appreciation for the wonderful service provided by Murad Rizvi Khan for helping me during my urgent transaction as a gold customer.

    • MPM. Siddeeque

      Customer Solution Centre/Call Centre - Miss. Haleema

      Good communication skill and good manner.

    • Nusky Uwais

      Customer Solution Centre/Call Centre - Afra

      I would like to express my sincere appreciation to Afra for the excellent customer service she provided during my savings account opening process. She was professional, patient, and very helpful throughout the process. She explained everything clearly, responded to my questions promptly, and made the experience smooth and hassle-free. Thank you, Afra, for your outstanding support and dedication. Keep up the great work!

    • Mohamed Manaz

      Customer Solution Centre/Call Centre - Zainab Fairooz

      Really good to say way of handle the call by her is really fantastic and also I've called to block my card and she have done that in good manner and also she haven't shown that it will get more time as other agents show off and also good manner of handling the calls keep that as very good talent as for future as well...

    • Mohammed Mafas

      Relationship Manager's Name - Mohammed Ilham

      I would like to sincerely appreciate Mr. Ilham of Amana Bank's Kuliyapitiya Branch for his excellent customer service. He is always professional, friendly, and willing to go the extra mile to assist customers. His prompt support, positive attitude, and dedication make every banking experience smooth and pleasant. Thank you for your outstanding service. Highly recommended!

    • Mohammed Mafas

      Relationship Manager's Name - Mohamed Basith

      I had an excellent experience with Amana Bank's Anuradhapura Branch. Mr. Basith provided outstanding customer service with professionalism, dedication, and genuine care. Even while on personal leave, he went the extra mile to ensure my urgent business facility was completed on time. His commitment and customer-first attitude truly impressed me. I highly recommend Amana Bank for their exceptional service.

    • M. R. M. HASEEF

      This exam is very usefull for every students. Thank you

    • Ameen hassen

      Branch - Main Branch - Colombo 3

      Well keep it up

    • Mr Mohamed Ammar

      Customer Solution Centre/Call Centre - Miss. Hafsa

      Hats off to Miss. Hafsa who did troubleshoot the issue I was facing with online banking app, and quick enough to resolve it successfully. She patiently acknowledge my case, and professionally delivered the service. Thanks for that and keep up the good work !!

    • Mr Nasleen abthul hais

      I have got more ideas from your Islamic banking facilities.Alhamdulliah

    • Mr N. M. M. Mifly

      Customer Solution Centre/Call Centre - Miss Haleema

      I am highly satisfied with the assistance Miss Haleema provided and greatly appreciate the efficiency and courtesy with which she handled my concern. Her excellent customer service made the entire experience smooth and pleasant.

    • Mr Nasrul

      Customer Solution Centre/Call Centre - Miss. Haleema

      It took almost more than 15 minutes to wait for the call to connect with an assistant. Apart from that, Miss. Haleema gave a clear and solid solution and responded in a friendly manner.

    • Hishama

      Customer Solution Centre/Call Centre - Mr. Dilukshan

      I had an issue with my app and Mr. Dilukshan from your support team resolved it within minutes. He was polite, patient, and actually listened to my concern. Got a clear answer fast 👍 If I could give more than 5 stars, I would. Highly appreciate Mr. Dilukshan’s help!

    • Hishama

      Customer Solution Centre/Call Centre - Miss.Haleema

      Special thanks to Miss. Haleema Shout to Miss. Haleema in customer service 🫡. She handled my app issue so quickly and made me feel heard. Polite, patient, and super clear with her answers. You’re lucky to have her on your team.

    • Nuzra Jalaldeen

      Customer Solution Centre/Call Centre - Ms. Haleema

      A very good polite n swift service by Ms. Haleema. She not only assisted but provided all info I needed very professionally. She had all information at her fingertips. Mashallah all the best.

    • Ruki Samarasundera

      Customer Solution Centre/Call Centre - Zainab Fairooz

      She was very helpful polite and friendly

    • Muthahhar

      Customer Solution Centre/Call Centre - Aaminah

      Got a good help from her.

    • MOHEMMED WASEER

      Customer Solution Centre/Call Centre - Mr.Azher

      Assist simply and clear . good job brother🫡

    • Fayas Nawshad

      Branch - Main Branch - Colombo 3

      Great explanation thank u

    • Abdul Malik

      Customer Solution Centre/Call Centre - Miss Aaminah

      Great service... Details which I needed provided very patiently and clearly very helpful Thanks Alot

    • M F F MINRA

      Branch - Galle

      Excellent and kindly assisted.

    • Omar Haniffa

      Customer Solution Centre/Call Centre - Haleema

      Called the hotline regarding an issue with the online banking app. Haleema was swift in understanding the problem and offered her assistance very well. Amana bank customer service hasn't failed me so far

    • Aslaf shimal

      Customer Solution Centre/Call Centre - Shayila

      Kind and polite

    • Imran Ilham

      Customer Solution Centre/Call Centre - Adil

      Well assisted. Keep it up 💪🏼

    • Zahra Rizvi

      Customer Solution Centre/Call Centre - Zainab Zayan

      I would like to express my sincere appreciation to Zainab Zayan from Amana eBanking for her wonderful service. Thank you for handling my request with great care, professionalism, and attention to detail. Your support is truly appreciated.

    • Mohamed Hazari

      Customer Solution Centre/Call Centre - Azhar

      Azhar was very professional and curtious. Assisted politely to resolve issue.

    • S,hazik

      Customer Solution Centre/Call Centre - Mr,Azher

      . The service. Is very, very good.

    • Nabhan Niyaz

      Customer Solution Centre/Call Centre - Ms.Haleema

      The service was timely and accurate, However if I were to suggest a way to improve, it would be by being more humanly emotionalistic rather than work programmed. Overall it was an 8/10

    • Shameera Afrar

      Customer Solution Centre/Call Centre - Fiyaz

      Great customer service with prompt responses, professionalism, and genuine care for customers. Thank you Mr Fiyaz.

    • Abrar

      Customer Solution Centre/Call Centre - Aaminah

      Good communication, very helpful

    • M A M Buhari

      Branch - Negombo

      Good service

    • Mohamed

      Customer Solution Centre/Call Centre - Shaliya

      She gave a simple solution and saved the time too.

    • Lubna

      Customer Solution Centre/Call Centre - Mr Atheeb

      Quick reply and friendly

    • Sheik

      Customer Solution Centre/Call Centre - Thushagaran

      My online banking was inactive and Thushagaran was assisting to reset the log in credentials. After repeated attempts I wasnt able to get through, but Thushagaran had followed up properly and help me to resolve.

    • Fadhila Faznie

      Customer Solution Centre/Call Centre - Miss.Haleema

      I had an issue with my Online banking and reached out to Miss Haleema via the customer care call and She really handled things smoothly and ensured to provide me a humble and timely service. I wish there are more people like her taken into the customer care dept..

    • Sadham

      Branch - Puttalam

      Very good work

    • Mohamed Shiam

      Customer Solution Centre/Call Centre - Ms Raihana

      Thank you very much for your excellent support and assistance in helping me complete my requirement quickly. I truly appreciate your prompt response. Thank you again for your outstanding service."

    • Jaufer

      Relationship Manager's Name - Ashfaq

      Excellent service from my Relationship Manager. Professional, responsive, and always willing to go the extra mile. Their dedication and customer-focused approach have made banking in Amana a truly pleasant experience. Thank you for your outstanding support.

    • Sajidha

      Customer Solution Centre/Call Centre - Atheeb

      The call was prompt and Atheeb happened to be efficient and cordial throughout the process! Appreciate a well versed approach always!! Thankoo

    • Mr Muzawwir

      Customer Solution Centre/Call Centre - Mr Atheeb

      A very good customer call centre. I was provided with the necessary details, equipped me with all the possible ways. And quick response

    • SHAFRAZ

      Customer Solution Centre/Call Centre - HALEEMA

      Haleema was Professionally handling customer Thanks

    • Zaking Rizvi

      Customer Solution Centre/Call Centre - Mr.Fiyaz

      He is active in his work and handles calls quickly.

    • Aathifa Shafeen

      Customer Solution Centre/Call Centre - Shaila

      It was really such a great service...I really appreciate her help and support on sorting out my issue. Thank You so much.

    • Nashib Nisthar

      Customer Solution Centre/Call Centre - Yohan Abishek

      I had a very late night phone call with Yohan regarding internet. He stayed very patiently and solved the issue gracefully. He has great communication and explanatory skills. Thanks for the great service

    • Ibrash

      Customer Solution Centre/Call Centre - Amana Bank

      I appreciate your services 👍

    • Aslam Anver

      Customer Solution Centre/Call Centre - Aaminah

      Great explanation

    • Mohamed Ameer

      Customer Solution Centre/Call Centre - Haleema

      I am really happy to say that the service provided by Amana call centre really worthful. Mohamed Ameer

    • Fawzul Ameer

      Customer Solution Centre/Call Centre - Aaminah

      Good Explanation

    • Sadhamimani

      Branch - Puttalam

      Very good work

    • Fazla Nilam

      Customer Solution Centre/Call Centre - Mr Fiyaz

      Very happy with the customer service. Fiyaz was very helpful and guided me correctly on the steps needed to resolve my issue. He was professional and supportive throughout the conversation. Thank you for the excellent service.

    • AbdurRahman Siddeek

      Customer Solution Centre/Call Centre - Ms. Haleema

      Every time I call Amana Bank hotline, Ms. Haleema assists me with such care and clear guidance. She is truly an asset to the bank. Deeply appreciate her! ⭐⭐⭐⭐⭐

    • Jazeel Ahamed

      Customer Solution Centre/Call Centre - Zulfa

      I would like to express my sincere appreciation to Miss Zulfa for her excellent customer service. She was professional, attentive, and on point throughout the entire process. Thank you for your assistance and outstanding support.

    • Rishan

      Customer Solution Centre/Call Centre - Zaini

      Explained well, You provided a satisfactory service.

    • Bihinsa De Silva

      Customer Solution Centre/Call Centre - Hajara

      Miss.Hajara was really helpful. She helped me contact there Procurement Department Team member. I truly appreciate her support.

    • N Zainu

      Customer Solution Centre/Call Centre - K Rifna

      I would like to share my feedback regarding the service Miss K Rifna provided. I was very impressed with her professionalism, efficiency, and the helpful manner in which she handled my request. She made the entire process very patient and kindly. Thank you for your excellent assistance and for your dedication to providing such great customer service. Keep up the fantastic work!

    • Saraful Aadil

      Customer Solution Centre/Call Centre - Shayila

      I had a very positive experience with the Amana Bank Customer Solutions Centre. Miss Shayila was extremely helpful, knowledgeable, and professional in handling my request. She provided clear guidance, answered all my questions patiently, and made sure I fully understood the information provided. Her excellent communication skills and customer-focused approach reflect the high standards of Amana Bank. I sincerely appreciate her support and thank her for making my banking experience a pleasant one.

    • HIJAZ MOHAMED

      Customer Solution Centre/Call Centre - MRS ZAINAB FAIROOZ

      VERY GOOD CUSTOMER SERVICE BY MRS ZAINAB FAIROOZ

    • F h hilmy

      Relationship Manager's Name - Amna Saleem

      I would like to express my appreciation for Amna Saleem, my Relationship Manager. She is always professional, responsive, and helpful in handling my banking needs. Her prompt support and positive attitude make every interaction smooth and pleasant. Thank you, Amna, for your excellent service and dedication.

    • K RIFNA

      Customer Solution Centre/Call Centre - Miss. Zaini

      Miss. Zaini was very patient and calm and answered all my questions responsibly. And the answer was clear. I was very satisfied with her service. 🥰

    • MRF

      Customer Solution Centre/Call Centre - Mr. Azher

      Excellent customer service by Mr. Azher. He was professional and extremely helpful in addressing my inquiry. provided clear explanations. Truly appreciate his excellent customer service.

    • Rikaz

      Customer Solution Centre/Call Centre - Hajara

      Hajara was so nice and very quick at work. And she helped me to solve my issue so fast.

    • Nabeesa Unais

      Customer Solution Centre/Call Centre - Hafsa

      Miss Hafsa was very professional and kind. She is very helpful and guided me throughout every step of getting back online banking activated. Whenever I visit the branch, the entire ladies section is very kind and helpful. Keep up the good work and continue to serving with kindness. Allah bless you.

    • Shiyam Samsudeen

      Customer Solution Centre/Call Centre - Ms. Haleema

      Ms. Haleema is excellent customer service. Very friendly and quick support. Highly recommended Bank

    • Ruzna

      Customer Solution Centre/Call Centre - Bhadrinath

      I reactivated my Amana account and wanted to know about my debit card. This agent handle the call well and helped me resolve my issues. He was calm until I fully understood everything. Great job.

    • M N M Azeer

      Customer Solution Centre/Call Centre - Miss Zulfa

      I was surprised to receive such assistance from the Bank I have never met such a willing person to help a customer. It was genuine useful assistance at the required time. She went out of the way to speak to my son in the UK and explain the process. I hope the Bank will note her efficiency

    • Ahamed

      Customer Solution Centre/Call Centre - Zainab Fairooz

      Excellent customer service. Miss. Zainab Fairooz was courteous, professional, and extremely helpful in addressing my inquiry. provided clear explanations. truly appreciate her excellent customer service and dedication. Thank you, Amana Bank, for maintaining such high service standards

    • Marhy

      Customer Solution Centre/Call Centre - Mr.Adil

      Mr. Adil provided excellent customer service and handled my request professionally. He was very helpful and resolved my issue within 24 hours. I am very satisfied with the support I received and appreciate his dedication and efficiency. Thank you, Mr. Adil and Amana Bank, for the excellent service.

    • Shafina Rizwan

      Customer Solution Centre/Call Centre - Zainab Fairooz

      Amazing service from start to finish.

    • Nazreen Packeer

      Customer Solution Centre/Call Centre - Fiyaz

      Very happy with the customer service. Very helpful all the time.

    • Elham Ashraff

      Relationship Manager's Name - Ruwanthi

      I am very pleased with this ladies service. She was very nice and polite and and answered all my questions and was very patient with me. I really am very satisfied with this Amana representive and the service i was given. Thank you Elham

    • Kanzul Mahrifa

      Customer Solution Centre/Call Centre - Haleema

      I would like to thank Miss HALEEMA she spoke politely and guided me well Thanks alot

    • Zulfa

      Customer Solution Centre/Call Centre - Haleema

      Haleema was so supportive and helped me in two different issues successfully, i wish all your customer care agents are trained well like her

    • Fazly

      Branch - Katugastota

      I recently opened a USD account with Amana Bank and would like to thank Mr. Zimam from the Katugastota Branch and Ms. Afraa from the Digital Banking Team for their excellent support. Mr. Zimam connected me with the right team, and Ms. Afraa guided me professionally throughout the entire account opening process. Their dedication, patience, and outstanding customer service made the experience smooth and hassle-free. Thank you, Amana Bank, for having such helpful staff.

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